We offer free shipping on all orders $50+. Once processed, orders typically deliver within 2-5 business days depending on shipping location. Our warehouse processes and fulfills all orders M-F, and orders placed after 12p (CT) on Fridays will be processed on the next available business day (most typically Monday). At the moment we only ship to the lower 48 US states and are unable to ship to PO Boxes.
For lost/damaged items purchased from mysquarepet.com: SquarePet shall bear the risk of loss/damage of the items sold until they are transferred to the delivery carrier; meaning that the risk of loss/damage for items purchased passes to you upon our transfer to the delivery carrier.
For incorrect mailing/shipping addresses: If alerted within a reasonable amount of time (by emailing info@mysquarepet.com) that an incorrect mailing address was entered, SquarePet will do it’s best to make the correction before the order has shipped. If an order has shipped to an incorrect mailing address through no fault of SquarePet, any responsibility to attempt re-direct shipments passes to you and SquarePet will be unable to refund/replace the product purchased.
